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IT Monitoring Analyst / IT Support Analyst
Job Code:19-179
Location:Livonia, MI
Job Status:Regular Full Time
  

Position Summary:

Job Summary: 

The Monitoring Analyst is responsible for monitoring the organization’s computing networks, infrastructure, and applications for proper 24x7 operations. Operates as part of the Infrastructure Operations team to ensure RevSpring’s infrastructure functions at maximum capacity for daily operations. 

 

Essential Functions:

·       Use monitoring tools and outsourced resources to monitor RevSpring’s infrastructure and internally developed applications

·       Collaborate in the creation of standards, polices, and process all aspects of the monitoring systems

·       Analyze current monitoring systems effectiveness and assist with plans to improve or expand visibility into the system or application performance

·       Create and maintain team knowledge documentation, processes, and procedures for monitoring

·       Work with groups within IT to create custom dashboards, alerts, metrics, and reports

·       Perform special project related tasks as assigned

·       Comply with policies and procedures as required

·       Embrace the Company Values:

o   Empowered To Act

o   Committed to Excellence

o   Own It

o   Do The Right Thing

o   Earn Trust


Position Responsibilities:

Minimum Requirements:

Education: Bachelor’s Degree in Information Technology or equivalent work experience

Experience: 1-2 years of hands-on direct responsibility for monitoring an existing infrastructure and applications, preferably custom internally developed applications.

Experience with database and operating system scripting a plus

Familiarity with common IT processes such as incident, service request, and change management.

Specific Job Skills:

·       Experience with VMWARE, vSphere, Microsoft Server Products.  Exposure to network devices, routers, firewalls and switches.

·       Flexibility to work different shifts

·       Attention to detail

·       Ability to work independently and in a team environment

·       Excellent interpersonal skills

·       Excellent verbal and written communication skills

·       Ability to organize and multi-task job responsibilities effectively

·       Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis

·       Ability to learn quickly and retain knowledge to apply to new situations


Preferred Education & Experience:

Desired Knowledge & Skills: